A concierge that knows your product, your policies, and your customer.
Grounded on your content, personalised per user, and always escalating to a human when it should.
Where teams get stuck without this.
These are the recurring patterns we hear on discovery calls — and the ones this solution is built to end.
Feel bolted-on, sound corporate.
Doesn't know who's asking or what plan they're on.
Users repeat themselves to the human.
Every session starts from zero.
Every part built to production standard.
Grounded on your docs, product data, and CRM.
Aware of plan, role, region, history.
Web, WhatsApp, in-app, email.
Human gets the transcript + context.
Scope, PII, prompt-injection defence.
What it answered, what it deflected, what it missed.
How we build it with you.
- Step 1Content & data audit
What can it ground on today?
- Step 2Persona
Voice, scope, and escalation rules.
- Step 3Build
RAG, personalisation, channels, handoff.
- Step 4Silent launch
Behind a flag, measured quietly.
- Step 5Roll out
By segment with weekly reviews.
"It feels like a great support rep, not a chatbot."
Only answers from grounded content with citations; anything else escalates.
What to know before you buy.
Measure if your AI actually knows what it says.
Retrieval quality determines answer quality. Evaluate both separately.
For a sample of real questions, did the top retrieved chunks contain the answer?
Does the generated answer stay grounded in the retrieved chunks without adding invented facts?
Can a human verify the answer by following the cited source links?
Does the assistant admit uncertainty and escalate when the answer is not in the knowledge base?
Keep the assistant helpful, safe, and on-brand.
Without guardrails, an AI concierge can leak data, give wrong advice, or go off-topic.
Define what the assistant can and cannot answer. Politely decline out-of-scope requests.
Detect and remove personal data before it reaches the model or logs.
Filter instructions hidden inside user messages that try to override system behaviour.
Route sensitive, emotional, or high-stakes topics to a person with full context.
Let's scope your ai concierge / assistant.
30-minute discovery call. No decks, no pitch — just a working plan for what to build and how it pays back.